General: Fair Go Policy applies.
Coverage With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Compatibility: If you bring your own device, make sure it’s not locked to other networks and is compatible with the Optus Network. Please see optus.com.au/compatibility
Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.
Recharge vouchers: Must be redeemed by the offer end date in order to receive the offer.
Premium SMS: Premium SMS (PSMS) within your Extras Credit or Extras Credit Add On enables you to send an SMS to vote or enter competitions by calling or texting a ‘19’ short code that is either 6 or 8 digits long. Excludes content purchases such as: Mobile ringtones, Mobile wallpaper, Online games, Chat services, Horoscopes, Subscription services, Age-restricted content, News, sports and weather updates, Music and video clips. The categories of premium SMS may change from time to time and we reserve the right to add or remove number ranges from any category set out above in accordance with those changes.
OPTUS PREPAID EPIC DATA
Unlimited Standard International Calls: $10 to $30 Prepaid Epic Data recharges provides unlimited standard international calls to 15 selected destinations until 29/09/2019. $40+ recharges provides unlimited standard international calls to 15 selected destinations as standard plan inclusion. Included destinations are Canada, mainland China, France, Germany, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, UK & USA. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. For calls made from within Australia. Expires in 28 days or on next recharge, whichever is earlier. Excludes premium/special/satellite/overseas toll-free numbers and video calls
Extras Credit: Expires within 28 days or on next recharge, whichever is earlier.
Add Ons: To be used for selected premium SMS services, roaming (excluding MMS) while overseas in selected destinations or international calls and messages from within Australia. Non-standard international calls will be charged at different rates. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services – see optus.com.au/prepaidplans for details. For details of rates, go to optus.com.au/prepaidint and optus.com.au/travel.
$10 Optus Sport Add On: Available on all Optus Prepaid Mobile Plans.
Valid for 28 days or until next purchase.
SMS with voucher code may take up to 72 hours. Add On only available for purchase via the My Optus app. You must be within your recharge expiry period to purchase an Optus Sport Add On. Available on all prepaid mobile plans Subscription: Requires positive MyData balance to access. Compatible device required. Streaming quality dependent on your device and service provider and on the speed of your internet connection. Optus Sport is delivered using Adaptive Bitrate Streaming Technology at a resolution of up to 720p. Optus Sport will work best when you have an internet bandwidth of 3Mbps or greater (7Mbps or greater for 2nd Generation Fetch boxes). Note that the use of other internet applications on the same internet connection at the same time may cause a degradation in video quality. Data charges apply from your service provider, see Optus Sport FAQs for details. On My Prepaid Daily Plus usage of Optus Sport app will trigger a day. Download Optus Sport app via Australian app stores.
MyData Add Ons: May only be purchased at optus.com.au/recharge or via the My Optus app. You must be within your recharge expiry period to purchase a MyData Add On.
Extras Credit Add Ons and MyData Add Ons: are used before the same usage type in your plan recharge (e.g. a $10/1.5GB MyData Add On will be used before any remaining data in your standard recharge inclusions). If you recharge with the same Add On before it expires, the inclusions in that Add On will roll over (e.g. if you recharge with a $10 Extras Credit Add On before an earlier $10 Extras Credit Add On expires, those Add On inclusions will roll over).
$5 International Talk Add On: May only be purchased by customers within their recharge expiry period. Only available at optus.com.au/recharge or via the My Optus app. Excludes premium/special/satellite/overseas toll-free numbers and video calls. Any usage beyond the included value charged at standard rates, see optus.com.au/prepaidint for more info.
$20 Data Roaming Add On: Excludes satellite, Aerospace and Maritime destinations. Only available at optus.com.au/recharge or via the My Optus app. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Any usage beyond $20 Data Roaming Add On will charged at rates specified at optus.com.au/travel Rates may change frequently due to international exchange rates and the rates we are charged by overseas providers. We’ll try to keep you informed of current rates on our website.
$10 Travel Credit Add On: Available on Optus Prepaid Epic Data and Optus Prepaid Epic Value. May only be purchased by customers on Prepaid Epic Data and Prepaid Epic Value. Excludes satellite, Aerospace and Maritime destinations. Only available at optus.com.au/recharge or via the My Optus app. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Any usage beyond $10 Travel Credit Add On will be charged at rates specified on this page. Rates may change frequently due to international exchange rates and the rates we are charged by overseas providers. We’ll try to keep you informed of current rates on our website.
Data Rollover: Roll over unused included MyData up to a max of 50GB if you recharge before expiry. If you accrue over 50GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData Add On, MyData or MyData Bonus allowances you may have on your current recharge.