FAIR GO POLICY APPLIES
COMPATABILITY: If you bring your own device, make sure it’s not locked to other networks and is compatible with the Optus network: 3G (UMTS 900MHz/2100MHz) and/or 4G Plus (FDD LTE 700 / 1800 / 2100 / 2600 /TD LTE 2300 MHz). Coverage availability will vary depending on your device compatibility and location. Refer to your device user guide for specifications.
COVERAGE: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device
ADDITIONAL DATA: If you use more than 150GB on a single billing account we may continue to charge you at the same rates or restrict your data use until next billing period.
USAGE ALERTS: Usage alerts are not real-time and delays of up to 48 hours may be experienced.
MY ACCOUNT: Services that share data may have a service login to My Account which will display all service numbers contributing or using the shared data pool on the account. If you have more than 6 services you may not be able to use My Account to monitor usage or add/change alerts.
MY PLAN PLUS SIM ONLY (12 MONTHS)
MY PLAN PLUS SIM ONLY (12 MONTHS): New & and recontracting services only. Excludes TechFund and Fleet customers. Cancellation fees apply.
INTERNATIONAL CALL/TEXT INCLUSIONS: can be used for standard international calls and text to the following Selected Destinations: Brazil, Brunei, Cambodia, Canada, mainland China, Columbia, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Lebanon, Malaysia, Malta, Mexico, New Zealand, Norway, Poland, Romania, Singapore, South Korea, Sweden, Taiwan, Thailand, United Kingdom, USA and Vietnam. International minutes billed per minute. ‘yes’ International rates apply for excess and non-included usage. See optus.com.au/international. Calls are charged per minute.
INTERNATIONAL ROAMING DATA: The $59 plan gives you 2GB of included roaming data to use overseas in the Zone 1 destinations per month. The $79 plan gives you 4GB of included roaming data to use overseas in the Zone 1 destinations per month. If you exceed your included data allowance, then standard pay as you go roaming data charges will apply. For list of destinations see optus.com.au/zone1.
24/7 LIVE CHAT: Not available to Optus DSL customers. Excludes technical support and Fleet mobile services. Available for customers with a valid ABN or ACN.
MY BUSINESS FAST LANE: Available to customers who sign up or recontract on an eligible plan with a valid ABN/ACN. You must enter your eligible mobile number or eligible fixed phone number to receive fast tracking in the phone queue when you call customer service on 133 937. My Business Fast Lane is separate from Premium Support and excludes Fleet mobile services.
MY PLAN PLUS SIM ONLY (12 MONTHS) OPTIONAL EXTRAS
OPTIONAL ENTERTAINMENT EXTRAS
Optional Extras are available on a month by month basis and do not form part of your plan. You may cancel them at any time. Optus may change or withdraw an optional extra at any time and we will try and give you 21 days prior notice of a change. If an optional extra is cancelled, changed or withdrawn, you will be liable to pay charges for the optional extra service that remain active until the relevant billing cycle ends and your plan will continue for the rest of its term.
Personal viewing in Australia. Fair Go Policy applies. Data charges apply. Compatible device and Australian Apple ID required. Apple Music with Optus is a month-to-month optional extra and does not form part of any Optus plan. Full terms at optus.com.au/applemusic/terms. Apple Music terms apply to your use of Apple Music. Apple Music is a registered trademark of Apple Inc.
APPLE MUSIC FREE TRIAL
Approved customers who recontract or sign up and remain on selected plans are eligible for a 6 or 12-month Apple Music free trial subscription (depending on your plan). You must opt-in to the trial within 30 days of activation of your Optus service, or such longer period as we may notify you. If you cancel your Optus service, your right to access the trial will end and you will forfeit any remaining trial time. During your trial you will see a charge and corresponding credit on your Optus bill. At the end of your free trial period, you will automatically roll on to a paid month-to-month subscription charged at the standard monthly price on your Optus bill unless you opt out at any time during the trial period. If you opt out during the trial period, you will still have full access to the trial until the end of the trial period. Limit one free Apple Music trial with Optus per service per Apple ID.
Apple Music with Optus is an optional extra and does not form part of any Optus plan. Personal use in Aus. Full terms at optus.com.au/applemusic/terms. Apple Music terms apply. Apple Music is a registered trademark of Apple Inc.
Subscription, compatible device and Australian app store account required.
Optus Sport is a month-to-month subscription and does not form any part of an Optus Plan. Streaming quality dependent on your device and service provider and on the speed of your internet connection. Optus Sport is delivered using Adaptive Bitrate Streaming Technology at a resolution of up to 720p. Optus Sport will work best when you have an internet bandwidth of 3Mbps or greater (7Mbps or greater for 2nd Generation Fetch boxes). Note that the use of other internet applications on the same internet connection at the same time may cause a degradation in video quality. Data charges apply from your service provider, see Optus Sport FAQs for details.
NATIONAL GEOGRAPHIC APP
Fair Go Policy applies. The App is a premium product available at no extra cost for personal viewing in Australia on eligible plans for selected iOS and Android devices. This option does not form part of your plan.
Available to customers who are 18+ yrs, or 15-17yrs with parental permission, on a 24-month postpaid or 12-month SIM Only, mobile broadband and active Fetch with Optus customers. Excludes Fleet, Tech Fund and month-to-month SIM Only customers.
Eligible customers will receive 1 login per account, allowing concurrent use on 2 screens. Mobile customers may receive additional logins for additional service numbers. Mobile broadband and active Fetch from Optus customers will receive a maximum of one login per account. May take up to 4 hours after activating your service before you can successfully access the App. National Geographic content will be streamed without using your data for Optus postpaid mobile customers. Other content such as ads, authentication, app analytics, Optus Competition Page or links to third party sites are excluded and may incur data charges.
Access to the National Geographic App will be available until June 2020 unless withdrawn earlier, or you move to an ineligible plan.