FAIR GO POLICY APPLIES
MY PLAN FLEX PLANS: You can lease an eligible device on a 24 month plan. You don’t own the device and must return the device to Optus in good working order at the end of your contract or you’ll pay a damage fee of up to $499. If the phone is damaged during the lease and you’d like to have it fixed, you need to pay to have it repaired by Optus or the manufacturer (excludes warranty/consumer guarantee claims).
You can offer to purchase the device at the end of your 24 month lease for fair market value (which we’ll advise at the time).
If you don’t return the device at the end of your lease, you’ll continue to pay monthly device charges for up to 2 months (as well as your plan fees). At that point, if you still don’t return the device, you will have to pay us a non-return fee (the fair market value of the device which we’ll advise at the time) and you will own the device.
After 12 months you can upgrade the device by paying a one-off fee of $99. To do this you need to return the current device in good working order to Optus and get a new device on a new eligible 24-month plan. If the current device is damaged, you’ll pay a damage fee. If you don’t return the current device within 14 days of your new contract you’ll have to pay for the device at its fair market value.
MY PLAN FLEX CANCELLATION: If you cancel at any time within the 24- month contract term you will be charged a cancellation fee, pro-rated monthly for your remaining contract term. Additionally, if you cancel in the first 12 months you’ll have to keep the phone and pay all monthly device charges (which will be increased by any device credits lost as a result of early cancellation) for the remainder of the contract term. If you cancel in the last 12 months of your 24-month contract, you can either return the device to us or make an offer to purchase it at fair market value (which we’ll advise at the time). If you choose to return the device, you’ll pay $99 if it’s in good working order or a damage fee of up to $499 if it’s damaged.
MY PLAN PLUS CANCELLATION: Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any monthly credits that Optus was going to cover.
MY PLAN PLUS NEW PHONE TRADE UP: After 12 months you can pay a one-off fee of $149, return your current device in good working order to a Yes Optus store and buy a new device on a new eligible 24/mth plan. Alternatively, if you wish to keep your original device simply pay out the full remaining cost of your device including any monthly credits that Optus was going to cover, then upgrade to a new device on a new eligible 24/mth plan. For more info visit optus.com.au/newphonetradeup.
STANDARD INTERNATIONAL CALLS AND TEXT $85, $105, $125 and $145 My Plan Plus/My Plan Flex plan inclusions for standard international calls and text can be used to the following Selected Countries: Brazil, Brunei, Cambodia, Canada, mainland China, Columbia, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Lebanon, Malaysia, Malta, Mexico, New Zealand, Norway, Poland, Romania, Singapore, South Korea, Sweden, Taiwan, Thailand, United Kingdom, USA and Vietnam. ‘yes’ International rates apply for excess and non-included usage. See optus.com.au/international.
INTERNATIONAL ROAMING INCLUSIONS: $105, $125 and $145 My Plan Plus/My Plan Flex plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use in Zone 1 countries per month. For list of countries see optus.com.au/zone1. If you exceed your included data allowance then standard pay as you go data roaming charges will apply.
$145 MY PLAN PLUS/ MY PLAN FLEX: Limit of 6 services applies to accounts which have a service on a $145 My Plan Plus/ My Plan Flex plan.
USAGE ALERTS: Usage alerts are not real-time and delays of up to 48 hours may be experienced.
ADDITIONAL DATA: If you use more than 150GB on a single billing account we may continue to charge you at the same rates or restrict your data use until next billing period.
MY ACCOUNT: Services that share data may have a service login to My Account which will display all service numbers contributing or using the shared data pool on the account. If you have more than 6 services you may not be able to use My Account to monitor usage or add/change alerts.
COVERAGE: Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
MOBILE TV AND MUSIC STREAMING
Apps subject to change and subscription required. Stream Video up to 1.5Mpbs & music up to 512kbps. Charges apply for content such as downloads & ads. Fair Go Policy applies.
The Mobile TV /Music Streaming options are available on a month to month basis & do not form part of your plan. Optus may change or withdraw a streaming partner at any time with prior notice. Offline Video Downloads, mobile & mobile broadband WiFi hotspots, streaming on TVs (such as Chromecast, Apple TV and the like), other associated traffic such as ads, authentication, app analytics, Digital Rights Management and album art are excluded and will incur data charges. Streaming services may not have apps available on all mobile operating systems. Not suitable for HD quality video. Suitable for one stream per service on mobile & tablet devices only.
Subscription required. Fair Go Policy applies. Personal Viewing in Australia Only.
Content and features vary by sport. Sport coverage is available as long as Optus has the rights. Optus Sport is a month-to-month subscription. Compatible device, and Australian app store account required.
NATIONAL GEOGRAPHIC APP
Fair Go Policy applies. The App is a premium product available at no extra cost for personal viewing in Australia on eligible plans for selected iOS and Android devices. This option does not form part of your plan.
Available to customers who are 18+ yrs, or 15-17yrs with parental permission, on a 24-month postpaid or 12-month SIM Only, mobile broadband and active Fetch with Optus customers. Excludes Fleet, Tech Fund and month-to-month SIM Only customers.
Eligible customers will receive 1 login per account, allowing concurrent use on 2 screens. Mobile customers may receive additional logins for additional service numbers. Mobile broadband and active Fetch from Optus customers will receive a maximum of one login per account. May take up to 4 hours after activating your service before you can successfully access the App. National Geographic content will be streamed without using your data for Optus postpaid mobile customers. Other content such as ads, authentication, app analytics, Optus Competition Page or links to third party sites are excluded and may incur data charges.
Access to the National Geographic App will be available until June 2020 unless extended, or you move to an ineligible plan.
OPTIONAL INTERNATIONAL CALLS PACK:
Available on $45 and $65 My Plan Plus/My Plan Flex and is a monthly recurring pack to be used to selected countries for calls, SMS and MMS. Includes unlimited standard international calls to mobile and fixed lines and standard unlimited text. The pack can be cancelled at any time.